Customer Service & Experience Associate - Entry Level (No Experience Required)

Are you passionate about delivering exceptional customer experiences and eager to kickstart your career in a dynamic, fast-paced environment? Metricnova Marketing is seeking motivated individuals to join our team as Customer Service & Experience Associates in the vibrant city of Canggu, Bali. This is your chance to grow within a company that values innovation and customer satisfaction.

As a Customer Service & Experience Associate at Metricnova Marketing, you will be the first point of contact for our clients, ensuring their needs are met with a smile. You'll handle inquiries, resolve issues, and provide support through various channels, including phone, email, and live chat. This role offers a unique opportunity to develop essential skills in customer service while contributing to a growing marketing agency.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Handle customer interactions through phone, email, and live chat, maintaining a professional and friendly demeanor.
• Assist in managing customer data and maintaining accurate records using CRM software like Salesforce or HubSpot.
• Collaborate with the marketing team to gather and analyze customer feedback to improve our services.
• Stay updated on industry trends and best practices in customer service to enhance your skills and knowledge.
• Participate in team meetings and contribute to brainstorming sessions to find innovative solutions.
• Assist in organizing and participating in customer events and workshops to build stronger client relationships.
• Adhere to company policies and procedures, ensuring compliance and maintaining a high standard of service.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Excellent communication skills in English, both written and verbal.
• Strong interpersonal and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Basic knowledge of CRM software is a plus.
• Familiarity with marketing concepts and digital platforms is an advantage.
• Willingness to learn and adapt to new technologies and processes.
• Passionate about delivering exceptional customer experiences.

🛠️ Keahlian

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