Assistant Branch Head - Banking Leadership Opportunity

Join Northpoint Development Bank as an Assistant Branch Head and take the next step in your banking career in the vibrant region of Badung, Bali. This is a unique opportunity to contribute to the growth of a dynamic financial institution while leveraging your expertise in customer service, sales, and operations. As an Assistant Branch Head, you will play a crucial role in driving branch performance, managing a team of talented professionals, and ensuring exceptional customer satisfaction.

With a strong focus on innovation and customer-centric solutions, Northpoint Development Bank is committed to providing financial services that meet the evolving needs of our clients. In Badung, Bali, you will have the chance to work in a culturally rich environment, where you can make a meaningful impact on the local community while advancing your career in banking.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of 5-7 banking professionals, including tellers, loan officers, and customer service representatives.
• Develop and implement branch strategies to drive revenue growth, customer acquisition, and retention.
• Monitor branch performance metrics, such as customer satisfaction scores, loan origination, and sales targets.
• Ensure compliance with banking regulations, internal policies, and procedures.
• Collaborate with cross-functional teams, including marketing, credit, and risk management, to support branch objectives.
• Provide exceptional customer service and resolve customer complaints and issues in a timely manner.
• Leverage banking software, such as Core Banking System and CRM tools, to streamline operations and improve efficiency.
• Participate in training and development programs to enhance your leadership and management skills.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3-5 years of experience in a banking or financial services role, with a focus on branch operations, customer service, or sales.
• Strong understanding of banking products and services, including deposits, loans, and credit cards.
• Proven track record of managing a team and driving branch performance.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in using banking software, such as Core Banking System and CRM tools.
• Knowledge of banking regulations, internal policies, and procedures.
• Ability to work in a fast-paced, dynamic environment and meet tight deadlines.

🛠️ Keahlian

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