Customer Relations Management Intern

Are you a dynamic and motivated individual looking to kickstart your career in customer relations? Alam Sutera Realty is offering an exciting Customer Relations Management Internship in the vibrant heart of Bali. This role is perfect for those eager to learn and grow in a fast-paced environment. As a Customer Relations Management Intern, you will be at the forefront of enhancing customer satisfaction and loyalty. Our company, known for its innovative approach to real estate, is committed to providing an enriching internship experience that will prepare you for a successful career in customer service.

In this role, you will work closely with our sales and customer service teams to handle inquiries, resolve issues, and ensure that our clients receive the best possible experience. You will gain hands-on experience using industry-standard tools like Salesforce and HubSpot, and you will have the opportunity to develop your communication and problem-solving skills. Bali's unique culture and beautiful landscapes will provide a stimulating backdrop for your professional development.

📋 Tanggung Jawab Pekerjaan

• Assist in managing customer inquiries and complaints, ensuring timely and satisfactory resolutions.
• Support the sales team in maintaining customer relationships and follow-ups.
• Contribute to the development and implementation of customer service strategies.
• Use Salesforce and HubSpot to track and manage customer interactions.
• Assist in conducting customer satisfaction surveys and analyzing feedback.
• Collaborate with the marketing team to create and distribute customer engagement materials.
• Participate in team meetings and contribute to brainstorming sessions.
• Maintain a high level of confidentiality and professionalism in all customer interactions.

🎓 Kualifikasi & Syarat

• Currently pursuing a degree in Business Administration, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Basic knowledge of customer service principles and practices.
• Familiarity with Salesforce and HubSpot is a plus.
• Ability to work well in a team and adapt to a fast-paced environment.
• Excellent organizational and time-management skills.
• Proficient in using Microsoft Office Suite.
• Enthusiasm and willingness to learn and grow in the customer relations field.

🛠️ Keahlian

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