Financial Customer Support Specialist - High-Earning Opportunity in Bali

Join TTEC in beautiful Bali and take your career to the next level as a Financial Customer Support Specialist. This is your chance to earn a competitive salary while delivering exceptional service in a dynamic, fast-paced environment. As part of our global team, you'll be at the forefront of providing top-notch customer support for financial services, helping clients navigate their transactions with ease and confidence.

In this role, you'll be using industry-standard tools like Salesforce and Zendesk to manage customer interactions, ensuring every query is handled with precision and care. Our team in Bali is known for its exceptional service delivery, and we're looking for someone who can bring their unique skills and passion to our operations.

Located in the heart of Bali, you'll enjoy a vibrant work environment with opportunities for growth and development. Whether you're in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a team that values your contributions and supports your professional journey.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to financial clients, resolving queries and issues promptly and professionally.
• Use Salesforce and Zendesk to manage and track customer interactions, ensuring all requests are handled efficiently.
• Assist clients with their financial transactions, ensuring accuracy and compliance with regulatory requirements.
• Collaborate with the team to improve service delivery and customer satisfaction.
• Stay updated with the latest financial products and services to provide accurate and helpful advice.
• Participate in training and development programs to enhance your skills and knowledge.
• Maintain high standards of confidentiality and data security.
• Contribute to a positive and inclusive work environment, fostering teamwork and collaboration.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer support, preferably in the financial services industry.
• Proven ability to handle high volumes of customer inquiries with a focus on resolution and customer satisfaction.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.
• Familiarity with Salesforce and Zendesk is a plus.
• Knowledge of financial products and services is an advantage.
• Ability to work in a fast-paced environment with a strong focus on customer service.
• High level of confidentiality and data security awareness.
• Willingness to travel and work in different locations across Bali.

🛠️ Keahlian

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